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How To Contact Us If you have any suggestions or comments please email us at mail [at] tortoys [dot] co [dot] uk

Your Order Simply click the + ADD button next to an item you wish to purchase and it will be added to your shopping basket. Click VIEW BASKET at the top right of the page to view or amend your basket contents and to see the total including delivery. When you are ready, click CHECKOUT to proceed to our secure checkout and make payment.

As soon as you have placed your order the message SOLD appears on the website next to the items you have purchased. This means they have automatically been reserved for you and will be dispatched shortly.

Delivery and Packing We deliver worldwide.

Catalogue prices exclude delivery. The delivery charge is added at the checkout and is based on the approximate total weight of the package, the destination and the delivery method. We can only consider claims for loss or damage in transit if a Tracked or 'DHL' delivery method is chosen. The delivery charge includes packaging and handling. Orders for multiple items may be split into two or more packages.

Orders are dispatched immediately upon receipt of payment, either the same day or the first available business day. Within the UK most items are delivered the following day, although very heavy items may take 3-5 days. For the rest of the world, delivery is normally within 3-5 days. Tracked services usually require a signature on delivery and may be tracked at www.royalmail.com or www.dhl.co.uk as appropriate.
For full details please see our Table of Delivery Charges.

Payment We accept the following payment methods:

  • Credit and Debit Cards Card payments are made securely through SellerDeck Payments powered by CreditCall. CreditCall are certified to the highest level of the Payment Card Industry Data Security Standards (PCI DSS) so you know your payment data is in the safest possible hands.
  • PayPal You may pay using your PayPal account. The Tortoys checkout automatically transfers you to PayPal's own website so you can log in and make your payment securely.
  • Bank Transfer, Bank Draft, Postal Money Orders and Personal Cheques (UK only) If you have chosen one of these payment methods, you will receive an email from Tortoys giving details of how to complete the transaction. All payments must be in GBP (Pounds Sterling).

No other forms of payment will be accepted without prior agreement. Please DO NOT send cash by post.

Tax We are not a tax-registered business and therefore prices do not include tax.

Privacy Policy Tortoys does NOT store customers' financial details (including credit/debit card numbers).

Tortoys does not disclose buyers' information to third parties other than carriers for delivery purposes. Data collected by this site is used solely to:
a. Take and fulfill customer orders.
b. Inform customers by email, if they request, of Tortoys offers and promotions.

Returns Policy Any item may be returned within 14 days of delivery for a refund of the purchase price, whatever the reason. If you are returning an item because it is not as described on our website we will also refund the delivery costs. Please contact us before returning anything to us.

Cancellation Policy
You may cancel all or part of an order at any time prior to dispatch. A full refund will be made immediately we are notified of the cancellation. Once an order has been dispatched, our Returns policy will apply. Tortoys reserves the right to cancel any order prior to dispatch and refund payment in full.

Remittance Terms Payment is due at the time of order (card payments and PayPal) or within 14 days of order (Personal Cheque, Bank Transfer, Bank Draft and Postal Money Order). We reserve the right to wait for cheques and drafts to clear before dispatching goods. Reserved items will be held for up to 30 days unless otherwise agreed in advance.

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